Pick the plan by the question you have.

These plans are not open yet. Pick the one that fits and we will email you when it is — you are not charged and nothing dials in the meantime.

Core 4 calls / mo · one weekly

Is my desk fumbling?

One call a week at a different hour each time. A scorecard the same day with the fumble timestamped.

$99/ mo

Diagnose 8 calls / mo · two weekly Recommended

Why is it fumbling?

The scenario changes on purpose every time, and the rotation narrows until a failure is isolated to a person, a shift, or a line in the script.

$199/ mo

Multi-location 4 calls / mo per location

Which desk is fumbling?

For groups of 2 to 5. The same rotation runs everywhere so the scores compare, and a dashboard ranks the desks against each other.

Locations

12 calls / mo · $237 total

$79/ location / mo

Included on every plan · scored the same way each call

Picked up, voicemail, or rang out — and how long it took.

Whether anyone offered a time. Usually the one that costs you the patient.

Whether the desk got a name and a number before the call ended.

Rushed, flat, or handled like a person.

What one line of the scorecard looks like Week 1 → week 8

0:43

“Um, let me check if we’re actually taking new patients…”

Caller hung up · no appointment, no number

0:41

“We can get you in Thursday at 9 — can I take your number?”

Booked · contact captured

Same script, same scenario, same moment in the call. Illustrative, not a real practice. See a full sample scorecard