 valk
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Sample · simulated callCall Audit Scorecard |
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Business · example
Sunset Family Dental
AUDIT DATE June 26, 2026
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71/100
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Overall Score
The mean of the four scored dimensions below. A solid call with two recoverable gaps — this is your baseline, and your next audit scores against it.
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| Jun 71 |
Jul — |
Aug — |
| Monitored businesses fill this in monthly. |
Dimensions
| Answer Rate |
✓ Answered 100/100 |
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| Ring time before pickup |
0:47 |
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Um, let me check if we're actually taking new patients right now... I think we might be full?
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Staff was uncertain about availability and did not offer to check the schedule or take contact info.
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The Save
“Let me grab your name and number while I check the schedule — we’ll get you in either way.”
One sentence keeps the caller. Monitored businesses get the fix with every flagged moment.
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$10K–$15K
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In lifetime revenue, per
mishandled new-customer call
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Two of the four moments that convert a caller were missed on this call — the appointment offer and the contact capture. That is what a mishandled new-customer call looks like, and the figure above is what the industry data says one is worth over the life of the customer.
ADA Health Policy Institute · DentalBase, 2026. Measured in dental practices, the vertical with the most published data.
One call is a snapshot. A pattern takes every call. Valk audits them automatically, scores them against this baseline, and flags moments like the one above before they cost a customer. See ongoing monitoring at usevalk.com/subscribe.
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